Implementation steps of a quality management system

Step 1 : Analysis of existing situation

	Knowledge of company activities
	Identification of processes
	Review of documentation level (written procedures) of activities in relation to the requirements of the model (ISO standard)
	Drafting of system implementation action plan

The analysis takes the form of an audit comprising the different clauses of the standard and the company functions affecting product quality. A report details the existing situation concerning the standard and proposes an action plan.

This step must diagnose the critical points related to the customers and organization of the company.

Step 2 : Start of implementation

Report on exisiting situation : improvements to implement
Preliminary project planning
Designation of Management representative
Drafting of communication plan

The most important task is to implement a quality management system that suits the company by avoiding the use of model management systems.

Step 3 : Training in managing a quality management system

Training of personnel concerned

Training provides the understanding of the system and role of each actor. It also outlines to everybody the challenges of implementing a customer-oriented management system and documenting existing practices.

Step 4 : Implementation of quality management system

Organizational adjustments and implementation of improvement actions
Drafting of documentation required to control the system : methods, work instructions
Drafting of Quality Manual
Issuing of documentation, communication plan

The company has to decide about the level of documentation required, taking into account its activities, staff autonomy...

Step 5 : Control of quality management system

Drafting of quality records
Implementation of quality indicators
Follow-up of actions implemented
Use of data gathered
Continuous improvement of system

The prime task is to implement continuous improvement. This requires the use of indicators allowing the measurement of performance and the identification of deviations in regard with defined objectives.

Step 6 : Training and practice of internal audits

Selection , profile of internal quality auditors
Training of auditors
Drafting of audit programme (dates, topics)
Implementation of quality system audits

Step 7 : Internal Audit

Validation of the adequacy and conformance between the ISO standard, the company standard (existing quality system) and reality (current operations)
Follow-up of audit, corrections
Management review

Step 8 : Selection of certification body

Selection and application process
Provision of required preliminary information

Step 9 : Certification audit

Preparation and communication plan
Delivery of ISO certificate