Processes applied by the MMQ Center were defined on the basis of :
the orientations provided by top management of the MMQ Center through its policies
(purple-coloured management processes).
their sequence and interaction (red-coloured operational processes).
the criteria and methods needed to ensure that their operation and control are effective
(green-coloured measurement and analysis processes).
the availability of resources and information necessary to support their operation and monitoring (yellow-coloured support processes).
The Quality Manual defines the scope of the quality system, as well as the configuration of processes and procedures according to the ISO 9001:2000 standard.
We justify our existence by taking into account the needs and expectations of all actors linked to our activities : Students, Companies, ESC Lille, Faculty, Structural and social environment.
The library of the quality management system comprises the Quality Manual, procedure for control of documents, glossary, acronyms and abbreviations, and procedures for control of records and internal documents.
It is the role of top management to grow the QMS, manage all actors and facilitate continuous improvement, in consistency with the established mission and policies.
Key activities required to initiate and work out deliver a training programme designed to Market needs and expectations.
Key steps for adapting a training programme to permanent changes in the Environment and Actors needs.
Timely effective planning of tasks and activities designed to select, integrate, train and monitor efficiently Students, according to the Quality Policy of MMQ Center.
The Quality system constitutes a continuous process including the review of internal procedures and the correction of deviations, in order to ensure the satisfaction of all actors involved in the MMQ Center.
To define the income and expense control system for the MMQ Center within ESC Lille, covering financial planning and administrative handling administration.
To draft the IT management requirements of the MMQ Center, including hardware, software, user profile and data control management.
Tasks and decisions needed to define the rules for detecting training needs of MMQ Center staff and ensuring their satisfaction and follow-up.
Key activities required to control the timely effective planning of training programmes.
To define the rules for selecting and coordinating lecturers, and for the proper operation of all interventions.
The training quality policy draws on the topics of student employment and insertion. We develop Company internship/missions, valuable Professional Thesis and networking to achieve both Company and Students goals.
The integration of each student follows a process comprising 3 major steps: team building as a responsible group, permanent students coaching, post-course monitoring to support sustainable professional project.
The quality of recruitment is one of the key success factors of the training. To control the risks of interpretation and subjectivity recruitment activities are based on a process approach and procedure for the e valuation of applications.
Indicators cover all levels of the relationship with customers and suppliers.
They should allow the measure of performance, traceability and work improvement for everybody.
Fulfilling our mission requires a solid and continually developing marketing approach, supported by our training offer, a package of services, the internal and external communication policy and an international network.
The mission of the MMQ Centre is to develop quality training courses that are adapted to company and student needs in an international environment.
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